Warranty

Warranty Policy

At Ugg Market, we take pride in offering high-quality products made from genuine sheepskin and premium materials. We stand by our craftsmanship and offer a 3-month limited warranty against defects in materials and workmanship.

Warranty Coverage

Our 3-month warranty covers:

  • Manufacturing defects in materials or workmanship
  • Structural defects, such as faulty stitching

This warranty does not cover:

  • Normal wear and tear over time
  • Accidental damage, misuse, or improper care
  • Water damage, sweat stains, or exposure to extreme conditions
  • Scuffing, worn-out soles, cuts, or holes
  • Discoloration due to contact with ink, dyes from clothing, or exposure to sunlight
  • Alterations or repairs made after purchase

Natural Sheepskin Characteristics

Sheepskin is a natural product, there may be some irregularities and variations in colour and texture. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear. These are not considered defects and are not covered under warranty. Additionally.

  • Darker-coloured sheepskin may experience slight dye transfer during the first few wears.
  • Lighter-coloured sheepskin may pick up ink from clothing or other materials.

These occurrences are part of the natural characteristics of sheepskin and are not covered under warranty.

How to Make a Warranty Claim

If you believe your product has a manufacturing defect, follow these steps:

  1. Contact Us – Email info@uggmarket.com.au with your order details, a description of the issue, and clear photos of the product.
  2. Review & Assessment – Our team will assess your claim based on the defect, purchase date, and expected product lifespan.
  3. Resolution – If your claim is approved, we will provide a repair, replacement, or refund, depending on the nature of the defect.

Important Notes:

  • Proof of Purchase is Required – A valid receipt or order confirmation must be provided for all claims.
  • Gifted Items – Warranty coverage for gifted products depends on the original purchase details.

We are committed to delivering high-quality products and excellent customer service. If you have any questions, feel free to contact us at info@uggmarket.com.au.